Privacy & Cookie Policy

Last updated: April 2025

At Craft Masters Acting (CMA), your privacy is important to us. This policy explains what information we collect, how we use it, and your rights regarding your data. It also outlines our use of cookies and similar technologies.

1. What Information We Collect

We may collect and process the following types of information:

  • Personal details (e.g. name, email address) when you contact us, sign up for a course, or join our mailing list.

  • Payment information, securely processed by third-party services (e.g. Stripe or PayPal).

  • Usage data collected via cookies and analytics tools.

2. How We Use Your Information

We use your information to:

  • Manage course bookings and communication

  • Send newsletters or updates you’ve opted into

  • Improve our website’s performance and user experience

  • Ensure site security and prevent misuse

We do not sell or share your personal data for marketing purposes.

3. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience and collect analytics. When you first visit our site, you’re given the option to accept or manage cookies.

Types of Cookies We Use:

  • Necessary – Always active. Enable essential functions like page navigation and secure areas.

  • Performance and Analytics – Help us understand how visitors interact with the site.

  • Advertising – Used by third-party platforms to display relevant ads (currently minimal or disabled).

You can manage or withdraw your consent at any time using the “Manage Cookies” button on the website.

4. Data Storage and Sharing

Your information is stored securely and only accessed by authorised team members or trusted service providers. We use secure third-party platforms to manage payments, email campaigns, and analytics.

5. Your Rights

You have the right to:

  • Access your personal data

  • Request correction or deletion of your data

  • Withdraw consent at any time

To exercise any of these rights, email us at: info@craftmastersacting.com

6. External Links

Our website may contain links to other sites (e.g. tutor profiles or partner platforms). We are not responsible for their privacy practices, so we recommend reviewing their policies separately.

7. Contact Us

For any questions about this policy or how your data is used, please contact us at:
📧 info@craftmastersacting.com

Workshop Booking Terms

These terms apply to workshops booked with Craft Masters Acting Group Ltd.

Cancellations and refunds

Please check that you can attend before booking. We do not offer refunds if you cancel your booking or are unable to attend, except where required by law.

Where consumer law applies, any payment we retain following cancellation will not exceed our reasonable net losses, taking account of costs saved or your place being resold.

Transferring your booking

You can transfer your booking to a different CMA workshop if we receive your request more than seven days before the original workshop begins. Transfers are subject to places being available.

To request a transfer, email info@craftmastersacting.com with your name, the workshop you originally booked and the workshop you would like to attend.

Each booking can be transferred once only. Once the transfer is confirmed, the booking cannot be transferred again.

Requests received seven days or less before the original workshop begins are not eligible for a transfer.

If CMA cancels or reschedules

If we cancel a workshop, we will offer you a full refund or the option to transfer to another available workshop.

If we change the workshop dates and you cannot attend, you can choose a full refund or a transfer to another available workshop. Transfers resulting from these changes will not count towards your one-transfer allowance.

Your statutory rights

Nothing in these terms affects your statutory rights.

For any booking queries, please contact info@craftmastersacting.com.